No license after purchase

#1

I bought a new license for one month to test out but have not received anything even though my credit card was billed. What should I do to get the license, I also email about another topic more than a week ago without answer.

Thanks for any advice,

Petri

#2

Hi Petri,

We respond to all support emails quickly. I don’t see anything in the sales or email databases from Petri.

Could you email the details directly?

George

#3

Attached previous email below. 10 days ago… Checked even junkmail,
nothing…
Anyway, what about the license I bought earlier but have not received any
code for.

Brgds,

Petri

petri Nevalainen petri2000@gmail.com
30 Jan (10 days ago)
to support

Hi there,

I am an independent developer who have been trying out your Product, and
very happy and impressed and would like to buy a license. I am interested
in the essential one time license, but would like to have a kickstart as I
would need to interact with google APIs I have got all of your demos
working except for them. Should I go for pro initially? Or? I have been
following the readme and tutorials you have but still not managed. What do
you suggest? I used the option of 1 hour publishing to your server, Rest
of the demos you have I had no problems with…

Thanks in advance for any advice…

BRGDS

Petri

10

#4

Strange - we have no email like this in our database, nor are there any orders for petri2000@gmail.com.

The Essential One time gets you the full license and support on this forum. If you go for the Pro licence, you get a list of additional benefits:

  • 1-1 direct support
  • Direct access to the developers
  • Fast start for time critical projects
  • Continuous hosting on Volt
  • Help resolving issues with non NSB products (including, but not limited to JavaScript, Datatables, jQuery, jQuery Mobile, jqWidgets, Sencha, PhoneGap, PHP, SQLite, Dropbox, customer servers, etc.)
  • Help with 3rd party APIs (Google, Yahoo, Facebook, etc.)
  • Debugging or writing programs.
  • Code or project review.
  • Performance tuning
  • Remote training and troubleshooting using TeamViewer or LogMeIn.
  • Skype support if required.
  • Adding new frameworks.
  • Creating PhoneGap plugins.
  • Conversions from Visual Basic, AppForge and other environments.
  • Application testing using our library of mobile devices.
  • Dealing with vendor stores, such as Apple iTunes Store.
  • Premium support includes about an hour a month of the above activities. If more is required, the cost and timetable will be discussed before proceeding.
  • Free upgrades to all new versions.
  • 1 business day response time.
  • Minimum 3 month commitment.
  • Non Disclosure Agreement (NDA) available.